When learning meets personal transformation, the results can be profound. This case study highlights the experience of Mabel Regis, who enrolled in a Supporting People, a level 3 counselling course with EMS. Through structured learning, engaging discussions, and hands-on practice, she discovered not only new skills but also a newfound confidence in communication, listening, and self-expression.
Mabel had a deep interest in counselling, not to pursue a formal qualification but to enhance her ability to support others. Motivated by the trainer’s enthusiasm, her love for conversation, and personal family challenges, she saw the course as an opportunity for personal growth and practical skill development.
Initial Experience and Learning Journey
Before joining the course, Mabel had only a surface-level understanding of counselling, having encountered psychological theories like those of Freud and Jung in passing. Her prior exposure was mostly self-delivered, with some experience in providing support as a spiritual companion. The course, however, provided a structured approach that deepened her understanding and equipped her with practical skills.
Key Aspects of the Learning Experience:
- Engaging Facilitation: The course was delivered by Penni Samter-Smith, an instructor who created a comfortable, open learning environment. She encouraged confidence, self-expression, and critical thinking.
- Hands-on Learning: Practical application through role-playing and exercises helped learners immediately implement what they learned.
- Inclusive Learning: The diverse cohort of learners enriched discussions and fostered a supportive environment.
Unexpected Benefits
While Mabel expected to gain listening and counselling skills, she was surprised by the transformative impact on her confidence. One of the most striking revelations was finding her voice, moving beyond academic regurgitation to genuine self-expression. Unlike previous education experiences where success depended on repeating information, this course empowered her to articulate her own thoughts and reflections.
Another unexpected takeaway was the realisation of how deeply listening can transform interactions. Whether in tutoring English online or in personal conversations, the ability to be present, reframe discussions, and truly hear others became a valuable skill.
Practical Application in Professional and Personal Life
The course’s impact extended far beyond the classroom. Professionally, it enhanced Mabel’s tutoring abilities, allowing her to identify student needs better and customise lessons. This personalised approach strengthened relationships with students and improved their learning outcomes.
On a personal level, the course helped her navigate family challenges, apply active listening techniques, and support loved ones effectively. The confidence gained from the course also helped her overcome anxieties related to being observed or judged in professional settings.
Course Structure and Effectiveness
The pacing and structure of the course were highly praised. The instructor adapted the content and delivery to meet the needs of the group, ensuring that every learner felt supported. Unlike rigid lecture-based education, this course balanced theory and practice, fostering deep engagement.
Top Takeaways from the Course:
- The power of deep, reflective listening and how it impacts communication.
- A broader understanding of societal and cultural contexts, particularly protected characteristics in the UK.
- A structured, supportive approach to counselling practice that encouraged growth and confidence.
Ready to make a real difference in the way you support others?
The Supporting People course is more than just theory—it’s practical, human, and built for people who want to show up better in personal and professional relationships. Whether you’re in a helping role or simply want to develop stronger communication and listening skills, this course gives you the tools to do it with confidence.
Explore the course details and book your place today.
Small changes in how you listen, respond, and connect can shift everything. Start here.
