More Sales, More Money, More Profit
You will learn how to create a process that works for you and your team, how to optimise your sales process by capitalising on your customer service skills as a business owner.
Improve your sales and profit by delivering exceptional customer service
In this course you will learn how to assess and understand your customer base, how to capitalise on market opportunities and how to devise and deliver a customer service strategy that will improve your sales and profit.
Gain the time and knowledge to devise your own plan to improve your sales and profit by delivering exceptional customer service.
The Learning Path
The course will provide you with strategies on how to improve customer satisfaction.
Key topics include:
- Learn how your customer service impacts on your brand
- Deliver your customers expectations
- Plan your customers journey
- Discover how innovation can impact your profits
- Map your sales process
- Determine how to use your customer complaints to actually improve sales
- Find out how to build customer relations
- Improve your customer loyalty
- Understand what data you need to improve sales
- Learn how you will influence the buying decision making process
- Gain a diverse customer base
- Understand how to use social media to improve your customers experience