More Sales, More Money, More Profit

You will learn how to create a process that works for you and your team, how to optimise your sales process by capitalising on your customer service skills as a business owner.

Improve your sales and profit by delivering exceptional customer service

In this course you will learn how to assess and understand your customer base, how to capitalise on market opportunities and how to devise and deliver a customer service strategy that will improve your sales and profit.

Gain the time and knowledge to devise your own plan to improve your sales and profit by delivering exceptional customer service.

Course Duration

Five days of training to improve your customer service skills, spread over several weeks.

Entry Requirements

To have this course funded, you must have a business address in the Tees Valley.

Course Audience

The More Sales, More Money, More Profit course is aimed at those with ambition and drive to make a difference in their organisation. These individuals can be Directors, Managers, Team Leaders and Team Members that are client-facing.

Schedule Options

We have multiple courses to fit your busy schedule.

Enrolment Value

This course can be fully-funded, however the value of the training on this programme is £1,200.


This course qualification is Level 3 Certificate in Principles of Customer Service.

The Learning Path

The course will provide you with strategies on how to improve customer satisfaction.

Key topics include:

  • Learn how your customer service impacts on your brand
  • Deliver your customers expectations
  • Plan your customers journey
  • Discover how innovation can impact your profits
  • Map your sales process
  • Determine how to use your customer complaints to actually improve sales
  • Find out how to build customer relations
  • Improve your customer loyalty 
  • Understand what data you need to improve sales
  • Learn how you will influence the buying decision making process
  • Gain a diverse customer base
  • Understand how to use social media to improve your customers experience

What Our LEarners Have To Say

"Great insight into subjects that I previously had very little experience on really interesting to see how a business process model and financial forcast works looking forward to trying out the business chassis when back at work."

"This course has been fantastic. It's enabled myself to take the information I maybe already knew about into specify actionable tasks to make sure this is implemented in the business. I have learnt some amazing new things such as Business Process Models and the Business Chassis."

Ready To Get Started?