Introduction to Counselling Skills
Ready to communicate with more confidence, clarity and purpose?
Duration
6 Days in-person training
Qualification
NCFE Level 2 Certificate in Counselling Skills
Funding Availability
Funding is currently available to Tees Valley residents, York/North Yorkshire residents, South Tyneside residents or individuals who live or work in a Sunderland postcode area. See full funding requirements here.
When the right words matter most
Some conversations carry more weight than others. A team member struggling, a client opening up, or someone facing a difficult moment. Knowing what to say, and how to say it, can change the outcome completely. This course gives you the confidence to step into those situations with clarity and care, so you can support others in a way that feels natural, professional and effective.
What To Expect
Is this the right course for me?
Communication shapes every part of running a steady, profitable business, from managing clients to solving problems before they grow. This course gives you practical tools that help you handle conversations with ease, understand others better, and respond in a way that keeps relationships strong. Expect simple models, guided activities, and real examples that you can apply straight away. You’ll leave with a stronger sense of how to navigate tricky moments, hold your ground, and keep conversations moving in a productive direction.
What You Will Learn
Skills That Set Up Your First Steps in Business
- How to communicate clearly under pressure
- Ways to read situations, pick up on cues and prevent misunderstandings
- Listening skills that help you get to the heart of what someone really means
- How to manage conflict and reduce friction in day-to-day interactions
- Confidence-building techniques that help you speak with purpose
- How effective communication supports growth, stability and better decision-making in your business
Who Should Take This Course
Is This Course a Good Fit for You?
- For anyone who wants communication to feel easier and more effective in daily work
- Ideal for business owners who want stronger client relationships
- Supports those wanting more stability when handling discussions, feedback and expectations
- Suits anyone looking for a grounded approach that strengthens their business and boosts confidence
Funding Availability
Tees Valley
Must be a Tees Valley resident. 19 years old and over.
Sunderland
Must be a Sunderland resident. 19 years old and over.
South Tyneside
Must be a South Tyneside resident. 19 years old and over.
North Yorkshire
Must be a North Yorkshire resident. 19 years old and over.
Frequently
Asked
Questions
How long is this course?
Course length varies by programme. You’ll see the full schedule at the top of the page, and our team can confirm dates when you enquire.
Is this course funded?
Many EMS courses are funded, depending on your location and circumstances. We’ll check everything with you when you enquire.
Do I need any experience before joining?
No prior knowledge is needed unless stated. This course is designed to guide you step by step.
How do I book a place?
Just complete the enquiry form on the page. A member of our team will get in touch to confirm eligibility and next steps.
Where is the course delivered?
Delivery details are sent once you’re enrolled.
What support do I get outside the sessions?
Our team stay in touch throughout. You’ll always have someone you can ask for guidance.
What happens if I need to miss a session?
Let us know as soon as possible. We’ll guide you on how to catch up so you don’t fall behind.
What can I do after this course?
You’ll be offered follow-on training, workshops, and support options so you can keep building on what you learn.
Not Sure Where to Start?
We’ll help you find the training that fits your goals, experience, and next step.
Funded By:
