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Resources & Articles

Helpful Guides, Advice and Ideas

Our resources and articles are here to help you make sense of the next step, whether you’re starting a business, building your skills, managing a team, or looking for a new direction.

Can Counselling Skills Make You a Better Communicator?

Learn how counselling skills such as active listening, empathy, reflection and open questions can help you communicate more effectively at work and in everyday conversations.

How to Identify the Training Your Employees Actually Need

Learn how to identify genuine skills gaps in your team, choose the right employee training and make sure staff development supports their role and your business.

What Is the Difference Between Level 2 & Level 3 Counselling Skills

Not sure whether to choose Level 2 or Level 3 Counselling Skills? Learn the key differences, who each course suits and what comes next in your training.

How to Market a Small Business With a Small Budget

Marketing a new business does not need a big budget. Discover low-cost ways to attract customers, build visibility and find the marketing channels that work for you.

How to Start a Business While Working Full-Time

7 Effective Ways to Deal With Angry Customers and Why They’re Actually Good for Your Business

Arguing with angry customers is never a good idea and can lead to gaining a bad reputation. To help you avoid that, we have some tips for you on how to deal with those angry customers.

Net Zero: What is It and Why Should I Care?

We have all heard the term net zero. But do you know what it actually means? Or why should you, a business owner, care about it?

How to Improve Your Customer Service Skills

No matter how great or unique your product or service is, if your customer service skills are poor, you will have a hard time retaining or attracting new customers. Learn how to improve them!

Want to Retain Customers? This is What You Need to Do

Have you ever thought that you’ve done everything you could to impress a customer but they never came back to buy from you again? Then it’s time to learn some tips on how to retain customers!

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