Arguing with angry customers is never a good idea and can lead to gaining a bad reputation. To help you avoid that, we have some tips for you on how to deal with those angry customers.
We have all heard the term net zero. But do you know what it actually means? Or why should you, a business owner, care about it?
No matter how great or unique your product or service is, if your customer service skills are poor, you will have a hard time retaining or attracting new customers. Learn how to improve them!
Have you ever thought that you’ve done everything you could to impress a customer but they never came back to buy from you again? Then it’s time to learn some tips on how to retain customers!
Sustainability might seem like a trend everyone’s trying to jump on. But is it really a trend? Or is it something that every person and every business should actually care about? Is it something that should become the new normal?
For successful business owners and employees, you cannot underestimate the importance of self-development and self-improvement.
Circular economy. Do you know what it is and the benefits of implementing it into your business? Find out the answers here!
Both new and existing customers are extremely important and you shouldn’t only focus on one while completely ignoring the other. But let’s have a look at them in more depth and find out which one can be more beneficial for your business.
Some of the biggest challenges include dealing with unhappy customers, difficult customer service requests, and time-consuming customers.
If you catch yourself always trying to improve your home by doing all the odd jobs or fixing minor repairs, starting a handyman business might be a great option for you!
At EMS, we upskill and develop individuals and businesses with leadership, communication, digital marketing, business planning, business growth strategies, and computer skills training.
