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Above & Beyond
Customer Service

The Above and Beyond Customer Service Workshop provides you with strategies on providing world-class customer service and developing customer relationships.

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Overview

Completing this workshop will help you:

In this workshop, you will learn customer service strategies that will support customer retention and growth. The workshop will cover topics such as active listening, managing customer expectations, handling customer complaints, and much more!

Workshop attendees will leave with practical tools they can use to improve customer service and sales.

  • Learn how to deliver consistently high quality customer service
  • Understand how to deliver effective customer service
  • Develop different methods of attracting customers and retaining their loyalty
  • Deliver customer service to challenging customers
  • Manage customers’ different expectations and understand how they may change over time

Who is the course for?

The Above & Beyond Customer Service workshop is aimed at those with ambition and drive to make a difference in their organisation. These individuals can be Directors, Managers, Team Leaders and Team Members that are client-facing.

Key course benefits:

  • Improve customer satisfaction | The workshop will provide you with strategies on how to improve customer satisfaction.
  • Increase customer loyalty | The workshop will provide you with strategies on how to increase customer loyalty.
  • Enhance customer experience | The workshop will provide you with strategies on how to enhance customer experience.

What people are saying

"Great insight into subjects that I previously had very little experience on really interesting to see how a business process model and financial forcast works looking forward to trying out the business chassis when back at work."
Natalie Harbord
"This course has been fantastic. It's enabled myself to take the information I maybe already knew about into specify actionable tasks to make sure this is implemented in the business. I have learnt some amazing new things such as Business Process Models and the Business Chassis."
Natalie Crawford
"An absolutely fantastic course and brilliantly delivered. A real eye opener for me as it's nearly 20 years since I’ve been on any training course. Made me realise how much I didn’t know! Carol's knowledge and experience was fantastic and she explained everything in a manner that was easy to understand 3 days went really quickly but would certainly sign up for another. Absolutely brilliant."
Iain McCabe
"Great course! Thank you, I have learnt things I have wanted to learn for a long time. I think the timing is great because I know so much more about business than I did 4 years ago so I feel I will 100% implement a lot of these things, financial/ marketing planning especially Carol has GREAT TEACHING SKILLS. Thanks again!"
Jenna-Louise Bell
"Excellent course, it was a real eye opener to what I’m not doing in my business. The procedures, plans and forecasting I will be implementing straight away. Look forward to working with you again."
Neil Rhucroft
"Informative lessons and points to take away for the business. We/ I plan to implement the ACES approach to our social platforms and ensure we begin to gain a better understanding for our audience voice on both Instagram/ Facebook/ Twitter/ LinkedIn"
Jessica Lloyd
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