Standout Customer Service
Level 2 Certificate in Principles of Customer Service
Duration
Total of 4 days.
Funding Requirements
Funding is currently available to South Tyneside residents. See full funding requirements here.
Qualification
Level 2 Certificate in Principles of Customer Service
Course Overview
Great customer service doesn’t just happen—it’s built on a clear understanding of how your organisation runs, how customers think, and how teams respond under pressure. This course gives you the tools to handle tough situations with confidence, build stronger relationships, and consistently deliver service that people remember for the right reasons.
Whether you’re just getting started or want to sharpen your approach, this course is practical, focused, and designed to fit into real working life.
What You’ll Learn
- Recognise how different parts of an organisation connect and affect the customer experience
- Navigate your organisational environment and understand how it shapes service delivery
- Stay calm and effective when dealing with frustrated or difficult customers
- Resolve service issues quickly, fairly, and with long-term impact in mind
- Build stronger customer relationships that encourage loyalty
- Spot opportunities to go beyond what’s expected—and act on them
- Support improvements in your team or department’s approach to service
Who Should Take This Course
This course is for anyone who interacts with customers—face-to-face, on the phone, or online—and wants to do it better. It’s especially useful if you:
- Work in retail, hospitality, healthcare, or any front-facing role
- Manage a customer service team and want to lead by example
- Are new to customer service and want to build a strong foundation
- Have experience, but want to handle challenging situations more confidently
No fluff. No theory without application. Just real-world skills that make a difference every day.
Course Reviews
Key information:
Course length: Total of 4 days.
Qualification: NCFE Level 2 Certificate in Principles of Customer Service
Course availability: Click here to check our next starting date.
Cost: Fully funded for eligible residents.
Funding requirements:
South Tyneside
Must be a South Tyneside resident. 19 years old and over.
How does it work?
- Fill out the short form with your info, how many spaces you need, and the date you’d ideally like to start.
- We’ll give you a quick call to double check you’re eligible.
- We’ll confirm your spot(s) and see you soon.
Upcoming Course Dates
Check Your Availability; Enquire Now
